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Published: April 26, 2010
 / Summer 2010 / Issue 59

 
 

Leading Outside the Lines

See “Fast Track to Recovery” by Jon Katzenbach and Zia Khan, s+b, April 26, 2010.

Reprint No. 10204

 

Author Profiles:

  • Jon Katzenbach is a senior partner with Booz & Company, where he leads the Katzenbach Center in New York. A cofounder of Katzenbach Partners LLC, he is the author or coauthor of eight books, including Why Pride Matters More Than Money: The Power of the World’s Greatest Motivational Force (Crown Business, 2003).
  • Zia Khan is vice president of strategy and evaluation at the Rockefeller Foundation in New York, and a senior fellow at the Katzenbach Center.
  • Adapted with permission of the publisher, John Wiley & Sons Inc., from Leading Outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results, by Jon Katzenbach and Zia Khan. Copyright © 2010 by Booz & Company Inc., Jon R. Katzenbach, and Zia Khan. All rights reserved.
  • Also contributing to this article was consulting editor John Butman. It was sponsored by the Katzenbach Center at Booz & Company, which focuses on the development and application of innovative ideas for organizational culture and change.

 

 
 
 
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Resources

  1. Andrea Gabor, The Capitalist Philosophers: The Geniuses of Modern Business — Their Lives, Times and Ideas (Three Rivers/Crown, 2000): Introduction to business thinkers on the hard (Taylor, McNamara), soft (Maslow, McGregor), and integrated (Deming, Drucker) sides.
  2. Jon R. Katzenbach and Zia Khan, Leading Outside the Lines: How to Mobilize the Informal Organization, Energize Your Team, and Get Better Results (John Wiley & Sons, 2010): More ideas and tools for helping both sides of an organization work together well.
  3. Zia Khan and Jon R. Katzenbach, “Are You Killing Enough Ideas?s+b, Autumn 2009: Making innovation more effective by rethinking your informal and formal practices.
  4. Harold J. Leavitt, Top Down: Why Hierarchies Are Here to Stay and How to Manage Them More Effectively (Harvard Business School Press, 2005): Formal structures exist because they fulfill basic human needs — and thus we’d better learn to manage them humanistically.
  5. Douglas McGregor, The Human Side of Enterprise, Annotated Edition (McGraw-Hill, 2006): The classic on escaping the tyranny of the formal — and reconciling the two sides of the corporate personality.
  6. For more thought leadership on this topic, see the s+b website at: www.strategy-business.com/organizations_and_people