Reprint No. 11102
- Art Kleiner is the editor-in-chief of strategy+business and the author of The Age of Heretics (2nd ed., Jossey-Bass, 2008).
- Rutger von Post is a principal with Booz & Company based in New York. He specializes in organizational change and leadership for the financial-services and healthcare industries, and is a fellow of the Katzenbach Center.