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 / First Quarter 1997 / Issue 6(originally published by Booz & Company)


The Internet and Retail Banking


The early evidence suggests that Internet banking will be much more than just a passing consumer fad. Indeed, Internet banking promises to be one of the most visible elements driving a sea change in the financial services industry, a change that will radically alter the basis of competition.

Financial institutions that embrace this change may lead the industry into the next century. Those that ignore it, do so at their peril.

Reprint No. 97101

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