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Published: November 27, 2007
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Retail Banking’s Secret Weapon

Author Profiles:

Paul Hyde (hyde_paul@bah.com) is a vice president with Booz Allen Hamilton in New York. He specializes in assisting financial-services clients on issues of strategy, organization, and operations.
Seamus McMahon (mcmahon_seamus@bah.com) is a vice president with Booz Allen based in New York. He specializes in commercial banks, mortgage lenders, private banking, and brokerage.
 
 
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Resources

  1. Alan Gemes, Fabienne Konik, and Caroline Moss, “Striving for Growth: Best Practices in Retail Banking Sales and Service Channels,” Booz Allen Hamilton white paper, June 2007: An overview of the many challenges facing the retail banking industry. PDF download.
  2. Paul Kocourek, Aditya Bhasin, and Paul Hyde, “A Better Way to Make Branch Banking Pay,” strategy+business enews, 2/24/2004: For today’s consumer banks, reinventing local branches as a hub to attract and retain customers is essential to profit and growth. Click here.