strategy+business is published by PwC Strategy& LLC.
or, sign in with:
strategy and business
Posted: December 6, 2013
(originally published by Booz & Company)
Charity Delich

Charity Delich is the marketing & public relations manager of strategy+business.



Best of Multimedia: Why Leaders Should Think Like Psychiatrists

While listening to the good old-fashioned radio recently, I happened upon a fascinating interview with Ronald Heifetz of Harvard Kennedy School. Heifetz pioneered the theory of adaptive leadership in the 1990s, drawing from his own experiences as an emergency room doctor.

In this conversation, Heifetz says leaders should think like psychiatrists—as opposed to problem-solving surgeons. “In psychiatry, when a person comes to you with a problem, it's not your job actually to solve their problem,” he notes. “It's your job to develop their capacity to solve their own problem.”

Heifetz and former Greek prime minister George Papandreau offer several compelling examples, including how ordinary Greeks and Turks helped mend the rift between the two countries and Nelson Mandela’s Truth and Reconciliation band-aid in post-apartheid South Africa. Politics aside, business leaders can certainly glean some important nuggets from this interview about how to empower others to solve the seemingly unsolvable.

Lessons In Leadership: It's Not About You. (It's About Them)
Click here to listen to the interview



Follow Us 
Facebook Twitter LinkedIn Google Plus YouTube RSS strategy+business Digital and Mobile products App Store


Sign up to receive s+b newsletters and get a FREE Strategy eBook

You will initially receive up to two newsletters/week. You can unsubscribe from any newsletter by using the link found in each newsletter.