Reprint No. 04208
Chuck Lucier ([email protected]) is senior vice president emeritus of Booz Allen Hamilton. He is currently writing a book and consulting on strategy and knowledge issues with selected clients. For Mr. Lucier’s latest publications, see www.chucklucier.com.
Rob Schuyt ([email protected]) is a vice president with Booz Allen Hamilton in Amsterdam. His expertise is in developing growth, innovation strategies, and performance improvement for clients in the media and communications industries.
Junichi Handa ([email protected]) is a vice president with Booz Allen Hamilton in Tokyo and director of the firm’s Japan office. His consulting experience covers a wide spectrum of management and operations issues, from corporate strategy to supply chain redesign.
Also contributing to this article was Julien Beresford ([email protected]), president of The Beresford Group, a research company based in Westport, Conn.