Chuck Lucier ([email protected]) is senior vice president emeritus of Booz Allen Hamilton. He is currently writing a book and consulting on strategy and knowledge issues with selected clients. For Mr. Lucier’s latest publications, see www.chucklucier.com.
Rob Schuyt ([email protected]) is a vice president with Booz Allen Hamilton in Amsterdam. His expertise is in developing growth, innovation strategies, and performance improvement for clients in the media and communications industries. Edward Tse ([email protected]), a vice president with Booz Allen Hamilton, is the firm’s managing partner for China. He advises multinational and local clients on strategy, organizations, and operations.
Also contributing to this article was Julien Beresford, president of the Beresford Group, a research company based in Westport, Conn.
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