Author Profiles:
- Per-Ola Karlsson is a partner with Booz & Company based in Stockholm. He leads the firm’s global organization, change, and leadership practice. He specializes in strategy-based corporate transformation and organizational effectiveness and has extensive experience serving clients across Europe and the Middle East.
- Gary L. Neilson is a senior partner with Booz & Company in Chicago. He focuses on organizational transformation to increase effectiveness and efficiency for companies in North America.
- Also contributing to this article was consulting editor Tara Owen.

