The increased visibility for management as well as users should be accompanied by higher expectations. Just as the quality movement led managers and employees to expect Six Sigma performance — and led consumers to expect that products would work right the first time and every time — so too must our society admit that current levels of cybersecurity are unacceptable. Do we really believe that an e-mail network consisting of three-quarters spam is acceptable? If we fully understood the untold costs of both lost productivity and needless investment in storage and bandwidth, we would also come to the conclusion that security is free. Once we — as a society composed of individuals, institutions, businesses, and government — accept the challenge, then we can truly move down the road toward an open, but safe, global community.
Reprint No. 11403
- Tim Laseter holds teaching appointments at an evolving mix of leading business schools, including the Darden School at the University of Virginia. He is the author or coauthor of four books, including Internet Retail Operations (Taylor & Francis, 2011) and The Portable MBA (Wiley, 2010). Formerly a partner with Booz & Company, he has more than 25 years of operations strategy experience.
- Eric Johnson is professor of operations management at the Tuck School at Dartmouth College and director of its Glassmeyer/McNamee Center for Digital Strategies. He focuses on the impact of information technology on supply chain management and has published recent articles in the Financial Times, Sloan Management Review, Harvard Business Review, and CIO magazine.