In late December 2008, the Bush administration agreed to bail out two of the Detroit Three — and not a moment too soon, by all accounts. Whereas Ford Motor managed to avoid the need for government money, General Motors and Chrysler were close to declaring bankruptcy. Too much capacity, huge legacy costs, and unattractive product line-ups are all to blame for this humbling collapse, but the immediate problem was a shockingly fast and steep drop in demand for automobiles in critical markets worldwide.
Indeed, with annual U.S. auto sales down by well over 20 percent year over year and western European sales declining by close to 10 percent in the last months of 2008, the only bright spots are developing markets such as China and India, which still enjoy sales growth rates of as much as 7 percent. That’s bad news for U.S. automakers, because by and large developing nations prefer small cars, something that the Detroit Three are not particularly adept at manufacturing. In India, for instance, small cars — subcompact and smaller — accounted for 63 percent of car sales in 2007, and the small-car segment continues to grow significantly faster than any other.
Economics plays a large role, of course — the vast majority of consumers in these markets simply can’t afford big, expensive cars. Furthermore, the cities in emerging markets are smaller and more densely populated than many in developed markets. New Delhi, for instance, is roughly one-fourth the size of Chicago, with five times as many people. Such overcrowding makes for heavy traffic, which is difficult to navigate in large cars. Efficiency matters, too: With gas prices volatile and anticipated to resume their sky-high ascent as world economies revive, fuel-efficient cars make sense, especially in countries like China and India, which have to import virtually all the oil they use. Finally, concerns about the environment are important, as developing nations seek to put a lid on carbon emissions even as the number of vehicles on their streets continues to rise.
That shouldn’t imply, however, that consumers in developing markets are willing to put up with “cheap” cars or little cars from which critical features have simply been removed in order to sell them for less money. Rather, like many car buyers in the West, these consumers are looking for low-cost vehicles that are designed specifically for their needs, but that maintain high standards of quality, reliability, and style. In other words, these consumers are “value” shoppers.
The meaning of value, of course, varies with one’s point of view. Consumers in India, for instance, need cars that maximize passenger room because they use their autos primarily as family vehicles to drive around town; by contrast, in the West, with its better roads and routine long-distance driving, cargo capacity matters more. And Indian drivers are willing to pay a bit more for cars that offer the latest in comfort, safety, and utility, but not for cars with power windows and locks or fancy sound systems. Automatic transmissions are desirable in India and China — nobody wants to keep pressing the clutch and shifting gears in the inevitable stop-and-go traffic — but powerful engines are not.
Succeeding in developing markets, therefore, requires rethinking from start to finish how new cars should be designed and built. It calls for a deep understanding of the unique needs of consumers in developing countries and the ability to assemble the combination of power trains, bodies, features, and options that best match those desires — at affordable prices.
We call this process “design to value.” It’s a far cry from “design to cost,” the typical approach used to make cars, in which a final price is set and the new car is then engineered to be sold profitably at that price; the concept of how consumers perceive value does not really enter into the equation. Design to value, on the other hand, involves a series of complex, varied, carefully thought-out decisions about which types of engines to use; which equipment should be standard; what safety add-ons to include; how parts and materials are engineered; and which designs are most attractive to the target customer base. And if an automaker hopes to differentiate its products from others in the market, these decisions must be made in light of the kinds of value decisions competitors are making.