One of our client organizations has gone through an exercise its leaders referred to as “de-Dilberting” to eliminate as many policies as possible. Those that were deemed useful were then targeted for simplification. During the process, leaders realized that the origins of many policies could not be traced. Other policies had no mechanisms in place for ensuring compliance and no consequences for being out of compliance. In some cases, these issues reflected a lack of value, and the policy was dropped. In other cases, simple mechanisms were put in place to provide controls and measurement.
Staying out of the Trap
It can be challenging for individual leaders to get a clear picture of how they are hindering performance, especially when some of what they do is probably helping. Very few of us are pure helpers or hinderers. Asking the three guiding questions of yourself and other leaders is an important starting point. Using external facilitators to pose the questions to employee focus groups can also be particularly effective in identifying hindrance traps throughout organizations.
More broadly, organizations can administer surveys to create a map of their hindrance trap terrain. Keep it simple. Survey a comprehensive cross-section of employees at different levels in the hierarchy. Shape survey items to address strategic clarity and purpose, organizational capacity, and company policies. Design the survey to collect both scaled responses and open-ended comments, which often help in interpreting numerical responses. Look for patterns in responses that are suggestive of hindering behaviors.
In some cases, truly ineffective leaders might be flagged by the focus groups or broader surveys, and tough calls will have to be made. More likely, awareness of hindering combined with application of the straightforward approaches we have shared will yield rapid and significant benefits.
Are you willing to accept the possibility that others believe you are hampering their effectiveness? If so, you are starting an important journey toward staying out of the hindrance trap.
Reprint No. 00222
- Kannan Ramaswamy is the William D. Hacker Chair Professor of Management at the Thunderbird School of Global Management and the founder/CEO of Leading Worldwide, a leadership consultancy.
- William Youngdahl is an associate professor specializing in strategy implementation and leadership development at the Thunderbird School of Global Management and the founder and CEO of a tech startup, 14falcons.
- The authors gratefully acknowledge Robert Herbold’s assistance in shaping their thinking on this article. Herbold served as chief operating officer at Microsoft and is now managing director of the Herbold Group LLC, a consulting business focused on executive training and profitability.