Reprint No. 09303
- Zia Khan is a Booz & Company partner based in San Francisco. He has expertise in helping clients build the formal and informal organizational capabilities needed to realize major transformations. He previously led the San Francisco office of Katzenbach Partners LLC.
- Jon Katzenbach is a Booz & Company senior partner based in New York. A cofounder of Katzenbach Partners LLC, he is the author of Peak Performance: Aligning the Hearts and Minds of Your Employees (Harvard Business School Press, 2000) and Why Pride Matters More than Money: The Power of the World’s Greatest Motivational Force (Crown Business, 2003). He has expertise in helping clients mobilize their informal organization to realize performance advantages.