The researchers found that regular participation in seminars, training sessions, and workshops sent an important signal to workers that the organization was investing in and valuing them. Additionally, career mentoring and healthy boss–subordinate relationships built loyalty among employees. Job rotations also increased employees’ hopes of a bright future, the researchers found. Rotations allowed employees to learn about different aspects of the company and form new social contacts across the organization.
Overall, the analysis demonstrated that when employees believed that attractive career moves were possible, their participation in training programs translated into higher job performance and a greater likelihood they would stay.
Given the high costs of staffing and turnover, employee training is necessary, but only if employees perceive that their company offers career opportunities. Otherwise, the training may backfire for the company, giving employees the credentials to be hired somewhere else.