Algorithms and AI can help a company achieve massive scale, but they bring with them new risks.
- s+b BlogsA small but growing number of retailers and restaurants are experimenting with selling their wares through unstaffed kiosks, often linked to apps and e-payment systems.
- In this Thought Leader interview, social presencing theater innovators Otto Scharmer and Arawana Hayashi describe how to develop your management skills through physical awareness.
- s+b BlogsThe $13.7 billion agreement may help both retailers overcome some of their biggest hurdles.
- s+b BlogsIs it fair to ask employees to embrace personal growth, on top of everything else they do? Yes, according to the apparel company CEO. See also “Eileen Fisher on Leadership: The Personal Side of Organizational Change.”
- VideoThe founder of the apparel company talks about how much personal growth leaders should demand — of employees and themselves. For further insights, read “Eileen Fisher and the Personal Side of Leadership.”
- The best consumer strategies start with knowing where and why people shop for your product.
- s+b BlogsYour strategy should turn customers into “cross-buyers” of your products and services.
- s+b BlogsGet to know your highest-volume customers, and fill the satisfaction gaps that they won’t tell you about.
- s+b BlogsThe author of Hooked recommends four books for the leaders of consumer companies seeking to create habit-forming products and services.
- INSEAD’s David Dubois on how companies and their customers communicate in the digital age.
- s+b BlogsLearn to operate from two observation points simultaneously and to outsource at home.
- How supersized deals are helping the sector respond to challenges.
- When a product loses consumer appeal, it’s usually because the company’s support system has broken down.
- s+b BlogsTarget is the latest retailer to double down on mini versions of its stores — and hopes to avoid others’ pitfalls.
- s+b BlogsIn mature product categories, the top companies usually compete fiercely for one another’s customers. But they might be better off focusing on the fringe consumers who haven’t yet picked a side.
- Global businesses are about to integrate their operations into a seamless digital whole, and thereby change the world.
- Mature food companies need to use aggressive cost reduction, portfolio simplification, and substantially new approaches to growth to deliver competitive returns.