Issue 95, Summer 2019

strategy+business magazine: Issue 95 Summer 2019

In this issue

Cover story

Leading Ideas

  • Consumer & retail

    ROX: How to get started with the new experience metric

    by Matthew Egol, Reid Carpenter, and Sujay Saha
    Make sure you understand “return on experience” — the new way of tracking the results of your investments in customer and employee experiences — and how to implement it.
  • Tech & innovation

    Team Human vs. Team AI

    by Douglas Rushkoff
    To make artificial intelligence live up to its promise, we need to understand and reframe the values implicit in the technology.

Essays

  • Leadership

    The confidence premium

    by Bob Moritz
    In PwC’s annual global survey of chief executives, CEOs’ optimism about their own company’s prospects is a leading indicator of broader economic prosperity. How, then, can we best foster confident CEOs?
  • Leadership

    Masters of the middle-market universe

    by Thomas A. Stewart and Jeannette R. Gatchell
    The midsized companies in the U.S. that grow the fastest understand their strong suits and play their hands accordingly.

Books in Brief

  • Business books

    Finding your company’s cultural sweet spot

    by Theodore Kinni
    In her new book, psychology professor Michele Gelfand explains some of the differences between social groups, and the conflicts that erupt among them.
  • Business books

    Can capitalism be fixed?

    by David J. Lynch
    In his new book, The Future of Capitalism, Oxford economist Paul Collier lays out a path to restore the ethical foundations of the free-market system in the U.S. and Europe.
  • Business books

    Machine learned

    by Mark Gimein
    In his new book, Globotics Upheaval, economist Richard Baldwin wrestles with the opportunities and perils brought about by globalization and robotics.
  • Business books

    The case for general excellence

    by Daniel Akst
    In his new book, Range, David Epstein argues that although specialization has its virtues, businesses need people with wide horizons and ranges of interests in order to succeed.

The Thought Leader Interview

  • Mission critical

    by Deborah Unger
    Economist Mariana Mazzucato explains how solving society’s toughest problems starts with rethinking how value is created and innovation is incentivized.

Recent Research

  • s+b Blogs

    The hidden perils of temp turnover

    by Matt Palmquist
    In the gig economy, more companies are employing temporary workers for greater flexibility. But that strategy comes at a cost.