All articles tagged: banking

Uday Kotak, founder and CEO of Kotak Mahindra Bank, explains why consolidation, customer-centricity, and risk management will define the future of financial services.

Companies on both ends of these alliances can fire up revenues more quickly and with less risk than if they try to go it alone.

As customer relationships become transaction-based and as more players compete for revenue, legacy institutions will have to double down on experience and trust.

Banks need to fight for their share of wallet where the customer relationship is forged: at the point of sale.

How Segun Agbaje, CEO of Nigeria’s Guaranty Trust Bank, is building a financial institution for the digital age.

Large companies are probably ready for the obvious effects of the impending shift away from LIBOR, but hazards could be lurking in unexpected places.

Using a compass as your guide, you can create innovative, nimble partnerships that move your company forward.

An alternative version of the technology would allow financial-services firms to become trusted platforms for a wider range of services — if Google and Amazon don’t get there first.

How Beth Mooney, CEO of KeyCorp and chair of the Cleveland Clinic, earns trust in banking and healthcare.

How Peter Amangbo, outgoing group managing director and CEO of Zenith Bank, positioned it to win the 30 percent of Nigerians who don’t have bank accounts.

Johan Torgeby, CEO of Skandinaviska Enskilda Banken AB (SEB), one of the biggest Nordic banks, explains how trust and technology must form the foundations of banking in the digital world.

Financial services is full of customer pain points that could be resolved with the help of voice-assisted devices. For further insight, read  “Banking on voice.”

Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.

In 2014, Piyush Gupta, CEO of DBS Bank of Singapore, asked his staff to think like the employees of a fintech startup and build the digital capabilities they would need to succeed.

Despite the continent's governance challenges, Standard Bank CEO Sim Tshabalala says Africa is open for business and ready to take advantage of rapid digitization.

Two years ago, the Indian government abruptly wiped out most of the nation’s currency in hopes of ending black money and curbing corruption. Has the experiment worked?

Three steps to creating a better operating model.

A new book argues that the global financial crisis that began in 2008 would have been much worse without American financial innovation.

A quick look at the challenges faced by location-independent freelancers, and the opportunities they present for organizations. For more insight, read “Designing a Future for the Untethered Workforce.”

The gig economy — and the growing group of digital nomads within it — requires a wider variety of new products and services than businesses and governments are currently prepared to deliver. See also “Digital Nomads."

Valentin Stalf, chief executive of German financial-services startup N26, wants banking to be like music downloading.

Freek Vermeulen explains why unhelpful practices go unnoticed and suggests how rooting them out can help innovation.

The Fed can’t meet its inflation target, companies routinely miss earnings guidance, and schools fail to increase test scores. So what’s an institution to do?

Banking’s greatest technological innovation offers timeless lessons in improving customer experience.

Your strategy should turn customers into “cross-buyers” of your products and services.