- Uday Kotak, founder and CEO of Kotak Mahindra Bank, explains why consolidation, customer-centricity, and risk management will define the future of financial services.
For financial-services firms, inter-industry partnerships are the pathways to growth
October 21, 2020 by Surabhi Gandotra, Sanchit Tiwari, and Arjun SaxenaCompanies on both ends of these alliances can fire up revenues more quickly and with less risk than if they try to go it alone.The shifting nexus of retail banking
August 12, 2020 by Rowan Laurence and Stelios KavadiasAs customer relationships become transaction-based and as more players compete for revenue, legacy institutions will have to double down on experience and trust.How retail banks can tackle a rising threat from big tech
March 16, 2020 by Rowan Laurence and Simon WestcottBanks need to fight for their share of wallet where the customer relationship is forged: at the point of sale.Keeping pace with Africa’s fast-changing competitive landscape
January 8, 2020 by Obioma Ubah and Tola OgundipeHow Segun Agbaje, CEO of Nigeria’s Guaranty Trust Bank, is building a financial institution for the digital age.Related tags: Africa, banking, ceo, digital banking trends, economic growth, emerging markets, Inside the Mind of the CEOPreparing for a shake-up in global finance
October 30, 2019 by Jonathan Bergeson and Marguerite DuprieuLarge companies are probably ready for the obvious effects of the impending shift away from LIBOR, but hazards could be lurking in unexpected places.Navigating your enterprise into the future
October 22, 2019 by Kate ErikssonUsing a compass as your guide, you can create innovative, nimble partnerships that move your company forward.Related tags: banking, brand, collaboration, company growth, digital disruption, fintechs, innovationHow permissioned blockchains could give banks an edge
August 26, 2019 by Igor PejicAn alternative version of the technology would allow financial-services firms to become trusted platforms for a wider range of services — if Google and Amazon don’t get there first.Leading with a mission mind-set
August 7, 2019 by Samantha MarshallHow Beth Mooney, CEO of KeyCorp and chair of the Cleveland Clinic, earns trust in banking and healthcare.Related tags: banking, digital transformation, diversity, healthcare, Inside the Mind of the CEO, leadership, upskillingNigeria’s untapped banking potential
July 24, 2019 by Samuel Abu and Tola OgundipeHow Peter Amangbo, outgoing group managing director and CEO of Zenith Bank, positioned it to win the 30 percent of Nigerians who don’t have bank accounts.Related tags: Africa, banking, ceo, digital banking trends, economic growth, emerging markets, Inside the Mind of the CEOEnsuring trust in an age of digital banking
June 12, 2019 by Peter Nyllinge and Henrik OlssonJohan Torgeby, CEO of Skandinaviska Enskilda Banken AB (SEB), one of the biggest Nordic banks, explains how trust and technology must form the foundations of banking in the digital world.Related tags: banking, data analytics, digital banking trends, fintechs, innovation, Inside the Mind of the CEO, mobile paymentsVoice technology delivers on banking needs
May 21, 2019Financial services is full of customer pain points that could be resolved with the help of voice-assisted devices. For further insight, read “Banking on voice.”Banking on voice
May 21, 2019 by Mohib Yousufani and Julien CourbeVoice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.Related tags: banking, consumers, cost management, customer experience, experiences matter, technologyTransforming a traditional bank into an agile market leader
December 19, 2018 by Jeremy GrantIn 2014, Piyush Gupta, CEO of DBS Bank of Singapore, asked his staff to think like the employees of a fintech startup and build the digital capabilities they would need to succeed.Related tags: asia, banking, digital banking trends, financial services, fintechs, Inside the Mind of the CEO, transformationManaging Africa’s money
December 12, 2018 by Suvarchala NarayananDespite the continent's governance challenges, Standard Bank CEO Sim Tshabalala says Africa is open for business and ready to take advantage of rapid digitization.Related tags: Africa, banking, ceo, china, cybersecurity, data analytics, digital banking trends, digitization, Inside the Mind of the CEOWhat happened after India eliminated cash
December 7, 2018 by Deepa KrishnanTwo years ago, the Indian government abruptly wiped out most of the nation’s currency in hopes of ending black money and curbing corruption. Has the experiment worked?Related tags: banking, finance, financial crisis, financial services, global perspective, india, mobile bankingHow financial institutions can put risk management back in the driver’s seat
October 15, 2018 by Dietmar Serbee, Michael Alix, and Daniel JackettThree steps to creating a better operating model.Related tags: banking, Compliance. Transformed., financial services, regulation, risk, risk management, strategyBack from the Brink?
July 25, 2018 by David J. LynchA new book argues that the global financial crisis that began in 2008 would have been much worse without American financial innovation.Digital Nomads
July 20, 2018A quick look at the challenges faced by location-independent freelancers, and the opportunities they present for organizations. For more insight, read “Designing a Future for the Untethered Workforce.”Designing a future for the untethered workforce
July 18, 2018 by Suvarchala NarayananThe gig economy — and the growing group of digital nomads within it — requires a wider variety of new products and services than businesses and governments are currently prepared to deliver. See also “Digital Nomads."How can a fintech company win 20 million customers?
March 14, 2018 by Suvarchala NarayananValentin Stalf, chief executive of German financial-services startup N26, wants banking to be like music downloading.How to Banish Bad Habits from Your Company
February 5, 2018 by Jeremy GrantFreek Vermeulen explains why unhelpful practices go unnoticed and suggests how rooting them out can help innovation.Related tags: academics, banking, decision making, disruption, innovative companies, management strategies, organizationsWhen You Keep Falling Short of Your Mission
July 5, 2017 by Daniel GrossThe Fed can’t meet its inflation target, companies routinely miss earnings guidance, and schools fail to increase test scores. So what’s an institution to do?Happy 50th Birthday, ATM
June 27, 2017 by Thomas A. Stewart and Patricia O’ConnellBanking’s greatest technological innovation offers timeless lessons in improving customer experience.Related tags: banking, design thinking, financial services, innovation, mobile banking, service design, technologyStrategy Talk: What’s Wrong with Cross-Selling, Anyway?
March 21, 2017 by Ken FavaroYour strategy should turn customers into “cross-buyers” of your products and services.Related tags: banking, consumer products, consumers, sales, strategy, strategy talk, value proposition
All articles tagged: banking
Page 1 2 3 4 5 6 7 8 9 10 … | Next > |
Videos, Galleries, & More
More PwC insights