Voice technology delivers on banking needs
Financial services is full of customer pain points that could be resolved with the help of voice-assisted devices. For further insight, read “Banking on voice.”
Banking on voice
Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.May 21, 2019 by Mohib Yousufani and Julien CourbeTransforming a Traditional Bank into an Agile Market Leader
In 2014, Piyush Gupta, CEO of DBS Bank of Singapore, asked his staff to think like the employees of a fintech startup and build the digital capabilities they would need to succeed.December 19, 2018 by Jeremy GrantManaging Africa’s Money
Despite the continent's governance challenges, Standard Bank CEO Sim Tshabalala says Africa is open for business and ready to take advantage of rapid digitization.December 12, 2018 by Suvarchala NarayananRelated tags: Africa, banking, ceo, china, cybersecurity, data analytics, digital banking trends, digitizationWhat Happened after India Eliminated Cash
Two years ago, the Indian government abruptly wiped out most of the nation’s currency in hopes of ending black money and curbing corruption. Has the experiment worked?December 7, 2018 by Deepa KrishnanRelated tags: banking, finance, financial crisis, financial services, global perspective, india, mobile bankingHow Financial Institutions Can Put Risk Management Back in the Driver’s Seat
Three steps to creating a better operating model.October 15, 2018 by Dietmar Serbee, Michael Alix, and Daniel JackettBack from the Brink?
A new book argues that the global financial crisis that began in 2008 would have been much worse without American financial innovation.July 25, 2018 by David J. LynchDigital Nomads
A quick look at the challenges faced by location-independent freelancers, and the opportunities they present for organizations. For more insight, read “Designing a Future for the Untethered Workforce.”July 20, 2018Designing a Future for the Untethered Workforce
The gig economy — and the growing group of digital nomads within it — requires a wider variety of new products and services than businesses and governments are currently prepared to deliver. See also “Digital Nomads."July 18, 2018 by Suvarchala NarayananHow Can a Fintech Company Win 20 Million Customers?
Valentin Stalf, chief executive of German financial-services startup N26, wants banking to be like music downloading.March 14, 2018 by Suvarchala NarayananRelated tags: banking, ceo, consumer trends, credit cards, digital banking trends, financial services, financial technology, fintechs, mobile banking, startupsHow to Banish Bad Habits from Your Company
Freek Vermeulen explains why unhelpful practices go unnoticed and suggests how rooting them out can help innovation.February 5, 2018 by Jeremy GrantRelated tags: academics, banking, decision making, disruption, innovative companies, management strategies, organizationsWhen You Keep Falling Short of Your Mission
The Fed can’t meet its inflation target, companies routinely miss earnings guidance, and schools fail to increase test scores. So what’s an institution to do?July 5, 2017 by Daniel GrossHappy 50th Birthday, ATM
Banking’s greatest technological innovation offers timeless lessons in improving customer experience.June 27, 2017 by Thomas A. Stewart and Patricia O’ConnellRelated tags: banking, design thinking, financial services, innovation, mobile banking, service design, technologyStrategy Talk: What’s Wrong with Cross-Selling, Anyway?
Your strategy should turn customers into “cross-buyers” of your products and services.March 21, 2017 by Ken FavaroRelated tags: banking, consumer products, consumers, sales, strategy, strategy talk, value propositionA Guide to Organization Design
Ten tips to help you get your reorg right the first time. For more insight, read “10 Principles of Organization Design.”February 2, 2017Why the Right Mix of Products, Customers, and Markets Is an Overlooked Profits Lever
Companies can increase profits in a low-growth environment by focusing on the right combination of segments.January 24, 2017 by Larry Jones and Colin McCueBanking’s Biggest Hurdle: Its Own Strategy
Why coherent institutions were the first to rebound after the financial crisis.January 16, 2017 by Alan Gemes and Joerg RuetschiWhy the Banking Industry Needs $600 Billion Worth of M&A
The case for consolidation in U.S. retail and commercial banking.May 4, 2016 by Doug Stotz, Arjun Saxena, and Sanchit TiwariMeeting the Fintech Challenge
How incumbent banks can respond to the startups and other firms disrupting their industry.April 18, 2016 by Steve Davies, Manoj Kashyap, and Joerg RuetschiWill You Be Mine in the Digital World?
As they look to enhance digital capabilities through mergers and acquisitions, traditional companies have to heed a new set of dating rules.March 1, 2016 by Joerg Krings, J. Neely, and Olaf AckerThe Fed’s Original Intent
In his new book, Roger Lowenstein describes how financial crises and political tensions spurred the creation of the U.S.’s central bank.November 4, 2015 by Neil IrwinMobile Payments: The Delay of Instant Gratification
Platforms like Apple Pay and Google Wallet will need to ensure a seamless and secure experience for merchants and consumers.August 6, 2015 by Kevin GrieveCurrency Events
Since its introduction in 2008, bitcoin has enjoyed a rapid and tumultuous rise. Is the digital currency built to last?June 30, 2015 by Michael SantoliThe Wright Stuff
In a new biography of the brothers who invented the airplane, David McCullough describes the frustrations and triumphs involved in getting aviation off the ground.June 17, 2015 by Theodore KinniHow to Stop Cybercrime from Sabotaging Emerging Economies
Developing countries need national strategies to protect their digital assets and bolster their economic growth.May 27, 2015 by Sevag Papazian and Imad HarbRelated tags: design, manufacturing, sales, stores, banking, strategy, digitization, integrity, stakeholders
All articles tagged: banking
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