The shifting nexus of retail banking
As customer relationships become transaction-based and as more players compete for revenue, legacy institutions will have to double down on experience and trust.
How retail banks can tackle a rising threat from big tech
Banks need to fight for their share of wallet where the customer relationship is forged: at the point of sale.March 16, 2020 by Rowan Laurence and Simon WestcottKeeping pace with Africa’s fast-changing competitive landscape
How Segun Agbaje, CEO of Nigeria’s Guaranty Trust Bank, is building a financial institution for the digital age.January 8, 2020 by Obioma Ubah and Tola OgundipeRelated tags: Africa, banking, ceo, digital banking trends, economic growth, emerging markets, Inside the Mind of the CEOPreparing for a shake-up in global finance
Large companies are probably ready for the obvious effects of the impending shift away from LIBOR, but hazards could be lurking in unexpected places.October 30, 2019 by Jonathan Bergeson and Marguerite DuprieuNavigating your enterprise into the future
Using a compass as your guide, you can create innovative, nimble partnerships that move your company forward.October 22, 2019 by Kate ErikssonRelated tags: banking, brand, collaboration, company growth, digital disruption, fintechs, innovationHow permissioned blockchains could give banks an edge
An alternative version of the technology would allow financial-services firms to become trusted platforms for a wider range of services — if Google and Amazon don’t get there first.August 26, 2019 by Igor PejicLeading with a mission mind-set
How Beth Mooney, CEO of KeyCorp and chair of the Cleveland Clinic, earns trust in banking and healthcare.August 7, 2019 by Samantha MarshallRelated tags: banking, digital transformation, diversity, healthcare, Inside the Mind of the CEO, leadership, upskillingNigeria’s untapped banking potential
How Peter Amangbo, outgoing group managing director and CEO of Zenith Bank, positioned it to win the 30 percent of Nigerians who don’t have bank accounts.July 24, 2019 by Samuel Abu and Tola OgundipeRelated tags: Africa, banking, ceo, digital banking trends, economic growth, emerging markets, Inside the Mind of the CEOEnsuring trust in an age of digital banking
Johan Torgeby, CEO of Skandinaviska Enskilda Banken AB (SEB), one of the biggest Nordic banks, explains how trust and technology must form the foundations of banking in the digital world.June 12, 2019 by Peter Nyllinge and Henrik OlssonRelated tags: banking, data analytics, digital banking trends, fintechs, innovation, Inside the Mind of the CEO, mobile paymentsVoice technology delivers on banking needs
Financial services is full of customer pain points that could be resolved with the help of voice-assisted devices. For further insight, read “Banking on voice.”May 21, 2019Banking on voice
Voice-assisted devices will revolutionize the financial-services industry by providing customers with on-demand service and by helping banks reduce costs.May 21, 2019 by Mohib Yousufani and Julien CourbeRelated tags: banking, consumers, cost management, customer experience, experiences matter, technologyTransforming a traditional bank into an agile market leader
In 2014, Piyush Gupta, CEO of DBS Bank of Singapore, asked his staff to think like the employees of a fintech startup and build the digital capabilities they would need to succeed.December 19, 2018 by Jeremy GrantRelated tags: asia, banking, digital banking trends, financial services, fintechs, Inside the Mind of the CEO, transformationManaging Africa’s money
Despite the continent's governance challenges, Standard Bank CEO Sim Tshabalala says Africa is open for business and ready to take advantage of rapid digitization.December 12, 2018 by Suvarchala NarayananRelated tags: Africa, banking, ceo, china, cybersecurity, data analytics, digital banking trends, digitization, Inside the Mind of the CEOWhat happened after India eliminated cash
Two years ago, the Indian government abruptly wiped out most of the nation’s currency in hopes of ending black money and curbing corruption. Has the experiment worked?December 7, 2018 by Deepa KrishnanRelated tags: banking, finance, financial crisis, financial services, global perspective, india, mobile bankingHow financial institutions can put risk management back in the driver’s seat
Three steps to creating a better operating model.October 15, 2018 by Dietmar Serbee, Michael Alix, and Daniel JackettRelated tags: banking, Compliance. Transformed., financial services, regulation, risk, risk management, strategyBack from the Brink?
A new book argues that the global financial crisis that began in 2008 would have been much worse without American financial innovation.July 25, 2018 by David J. LynchDigital Nomads
A quick look at the challenges faced by location-independent freelancers, and the opportunities they present for organizations. For more insight, read “Designing a Future for the Untethered Workforce.”July 20, 2018Designing a future for the untethered workforce
The gig economy — and the growing group of digital nomads within it — requires a wider variety of new products and services than businesses and governments are currently prepared to deliver. See also “Digital Nomads."July 18, 2018 by Suvarchala NarayananHow can a fintech company win 20 million customers?
Valentin Stalf, chief executive of German financial-services startup N26, wants banking to be like music downloading.March 14, 2018 by Suvarchala NarayananHow to Banish Bad Habits from Your Company
Freek Vermeulen explains why unhelpful practices go unnoticed and suggests how rooting them out can help innovation.February 5, 2018 by Jeremy GrantRelated tags: academics, banking, decision making, disruption, innovative companies, management strategies, organizationsWhen You Keep Falling Short of Your Mission
The Fed can’t meet its inflation target, companies routinely miss earnings guidance, and schools fail to increase test scores. So what’s an institution to do?July 5, 2017 by Daniel GrossHappy 50th Birthday, ATM
Banking’s greatest technological innovation offers timeless lessons in improving customer experience.June 27, 2017 by Thomas A. Stewart and Patricia O’ConnellRelated tags: banking, design thinking, financial services, innovation, mobile banking, service design, technologyStrategy Talk: What’s Wrong with Cross-Selling, Anyway?
Your strategy should turn customers into “cross-buyers” of your products and services.March 21, 2017 by Ken FavaroRelated tags: banking, consumer products, consumers, sales, strategy, strategy talk, value propositionA Guide to Organization Design
Ten tips to help you get your reorg right the first time. For more insight, read “10 Principles of Organization Design.”February 2, 2017Why the Right Mix of Products, Customers, and Markets Is an Overlooked Profits Lever
Companies can increase profits in a low-growth environment by focusing on the right combination of segments.January 24, 2017 by Larry Jones and Colin McCue
All articles tagged: banking
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