All articles tagged: design thinking

A new book by two professors provides a tool kit for designers of customer, user, and employee experiences.

Banking’s greatest technological innovation offers timeless lessons in improving customer experience.

Many companies have not adapted to the deep connection their customers and employees have with their mobile devices.

Companies everywhere pay too little attention to the implicit messages — about productivity, commitment, and capabilities — that are sent by their own software interfaces. See also "What Good User Experience Looks Like.”