- For your organization to reach its new normal, you’ll need to take a human-centric, bottom-up approach.
Why you should apply design thinking to the employee experience
November 10, 2020 by Thomas A. Stewart and Patricia O’ConnellCOVID-19 has forced changes in the way people work — and created a once-in-a-generation opportunity to increase engagement and productivity.Related tags: design thinking, employee engagement, employee trends, productivity, talent development, workplaceHow to build a great experience
November 15, 2019 by Theodore KinniA new book by two professors provides a tool kit for designers of customer, user, and employee experiences.Happy 50th Birthday, ATM
June 27, 2017 by Thomas A. Stewart and Patricia O’ConnellBanking’s greatest technological innovation offers timeless lessons in improving customer experience.Related tags: banking, design thinking, financial services, innovation, mobile banking, service design, technologyRadical Intimacy and the Smartphone
April 5, 2016 by Dan BricklinMany companies have not adapted to the deep connection their customers and employees have with their mobile devices.Your Employees’ User Experience Should Be a Strategic Priority
February 29, 2016 by Elizabeth RosenzweigCompanies everywhere pay too little attention to the implicit messages — about productivity, commitment, and capabilities — that are sent by their own software interfaces. See also "What Good User Experience Looks Like.”
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