- A new book by two professors provides a tool kit for designers of customer, user, and employee experiences.
Happy 50th Birthday, ATM
Banking’s greatest technological innovation offers timeless lessons in improving customer experience.June 27, 2017 by Thomas A. Stewart and Patricia O’ConnellRelated tags: banking, design thinking, financial services, innovation, mobile banking, service design, technologyRadical Intimacy and the Smartphone
Many companies have not adapted to the deep connection their customers and employees have with their mobile devices.April 5, 2016 by Dan BricklinYour Employees’ User Experience Should Be a Strategic Priority
Companies everywhere pay too little attention to the implicit messages — about productivity, commitment, and capabilities — that are sent by their own software interfaces. See also "What Good User Experience Looks Like.”February 29, 2016 by Elizabeth Rosenzweig
All articles tagged: design thinking
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