All articles tagged: e-commerce

How organizations can design for agility and embrace uncertainty

April 12, 2021 by Stéphane JG Girod and Martin Králik

Clarins Group’s organizational experiment during the pandemic shows how a large company adapts and becomes more flexible when it matters most.

Related tags: agility, coronavirus, COVID-19, digital, e-commerce, failure, innovation
Fender hits the right notes

February 25, 2021 by Bob Woods

CEO Andy Mooney riffs on the boom in guitar sales during COVID-19 and rethinking business models for the post-pandemic world.

Related tags: ceo, coronavirus, COVID-19, e-commerce, entertainment, Inside the Mind of the CEO, manufacturing, marketing, sustainability
Is the gig up?

December 17, 2020 by Theodore Kinni

In her new book, Boston College professor Juliet Schor reports on the ways that the sharing economy has — and has not — lived up to its initial promise.

Related tags: book reviews, digital technologies, e-commerce, sharing economy
How to deliver great customer experience at scale

December 7, 2020 by Dutta Satadip

The most effective customer strategies are grounded in active engagement, setting clear expectations and empowering users with options that suit their needs.

Related tags: customer experience, customer service, e-commerce, engagement, retail trends, sales, subscription model
What people like you like

November 11, 2020 by Theodore Kinni

In his new book, MIT Sloan School research fellow Michael Schrage explores the powerful effects of recommendation engines and where they might lead.

Related tags: analytics, automation, book reviews, data analytics, digital technologies, e-commerce, user-centric design
The B2B platform revolution

February 12, 2020 by Vicki Huff Eckert

The right strategy will allow businesses to take advantage of the value that e-commerce platform providers can offer.

Related tags: company growth, digital disruption, e-commerce, innovation, Silicon Valley, technology
The Rise of the Last-Mile Exchange

July 30, 2018 by Tim Laseter, Andrew Tipping, and Fred Duiven

Keeping up with the growing volume of e-commerce will require delivery companies to disrupt their long-standing business model.

Related tags: analytics, automation, cloud computing, consumer trends, digital strategy, e-commerce, pricing, supply chain, transportation
Oath CEO Tim Armstrong Believes in the Promise of the Mobile Consumer

June 13, 2018 by Christopher Vollmer and Daniel Gross

The company that owns AOL and Yahoo is investing in content, software, and better online user experiences for marketers and consumers.

Related tags: advertising, analytics, big data, consumer insights, digital media, digital strategy, diversity, e-commerce, internet, marketing, media, media business, PwC’s Global Entertainment & Media Outlook 2018–2022
Today’s Retail Needs Both Tech and the Human Touch

May 17, 2018 by Steve Barr and Ellen Davis

Digital tools can enhance the customer experience, but won’t replace people.

Related tags: analytics, consumer insights, customer experience, digital retail, e-commerce, new technologies, retail trends
Video Gaming Levels Up into a Sport

April 23, 2018 by Bob Woods

E-sports evolved from a hobby into an obsession, into a business — and now it is a full-fledged entertainment industry.

Related tags: advertising, digital marketing, digital media, digitization, disruption, e-commerce, entertainment, marketing, media, media business, PwC’s Global Entertainment & Media Outlook 2018–2022
Competing for Shoppers’ Habits

April 10, 2018 by John Maxwell, Denise Dahlhoff, and Claire-Louise Moore

PwC’s seventh annual global survey of consumers suggests that the next major retail industry battle will be over control of everyday routines.

Related tags: consumer insights, consumer packaged goods, consumer trends, digital retail, digital trends, disruption, e-commerce, innovation strategy, retail trends
Best Business Books 2017: Marketing

November 7, 2017 by Catharine P. Taylor

Steady Progress

Related tags: advertising, analytics, best business books, cmo, consumer insights, consumer trends, customer service, e-commerce, marketing, marketing strategies, sales
Why augmented reality will be the next revolution in retail

February 27, 2017 by Kamil Klamann and Sekoul Krastev

The Pokémon Go craze may have faded, but it provides clues for retailers using technology to engage consumers.

Related tags: analytics, brand, digital marketing, digital retail, digitization, e-commerce, gaming, marketing, retailing, retail trends
Mailing It In

July 27, 2016 by Mark Gimein

Before the Internet, the telephone, and the telegraph, the U.S. Postal Service revolutionized communications.

Related tags: customer service, e-commerce, economy, innovation, mobility, transportation
You’re a Media Company. Now What?

June 7, 2016 by Deborah Bothun and John Sviokla

Four strategies that work in this dynamic new world.

Related tags: advertising, digitization, disruption, e-commerce, marketing, media
Cracking the Search Engine Code

May 26, 2016 by Matt Palmquist

E-tailers create sponsored ads in a bid to attract online consumers, but lower-cost improvements to search placement can be more profitable.

Related tags: consumers, digital retail, e-commerce, internet
Uncomfortable Truths Don’t Just Go Away

November 30, 2015 by Eric J. McNulty

Four ways to better speak truth to power, and for the powerful to hear it.

Related tags: customer service, e-commerce, media
Navigating Retail’s Last Mile

November 9, 2015 by Tim Laseter, Matt Egol, and Scott Bauer

To serve online shoppers effectively, companies need to make complex trade-offs among speed, variety, and convenience.

Related tags: e-commerce, retail trends
The Power of Click-to-Call

November 2, 2015 by Shellie Karabell

The fastest-growing marketing channel is the voice telephone — especially when it turns solving a problem into making a sale.

Related tags: digital retail, digital strategy, e-commerce
Brick-and-Mortar Retail Is Alive and Well

July 7, 2015 by Shellie Karabell

As growth in e-commerce slows, physical stores have an opportunity to attract customers to their doors.

Related tags: brand, e-commerce, mobile, stores, success, pricing, entertainment
Currency Events

June 30, 2015 by Michael Santoli

Since its introduction in 2008, bitcoin has enjoyed a rapid and tumultuous rise. Is the digital currency built to last?

Related tags: trade, banking, technology, e-commerce, payments
Brands and Retailers Should Team Up in Emerging Markets

May 11, 2015 by Nikhil Bhandare, Pali Tripathi, and Aparajita Kapoor

When companies “share the shelf,” everyone wins.

Related tags: automation, training, brand, manufacturing, e-commerce
Crowd Investing: An Emerging Financial Force

April 27, 2015 by Jeffrey Rothfeder

New platforms linking investors and entrepreneurs could have a dramatic effect on the banking industry and on economic growth.

Related tags: startups, banking, innovation, crowdfunding, e-commerce
Retail’s Risky New Strategy

March 2, 2015 by Shellie Karabell

Luxury tourism will not be the game-changer many retailers are hoping for.

Related tags: brand, e-commerce, mobile, stores, success
Creating What Consumers Want

January 19, 2015 by David Meer, Edward C. Landry, and Samrat Sharma

A new approach can help CPG companies introduce products with the right features, price, and packaging.

Related tags: innovation, stores, pricing, e-commerce, analytics

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Topics

Magazine

All articles tagged: e-commerce

How organizations can design for agility and embrace uncertainty

Fender hits the right notes

Is the gig up?

How to deliver great customer experience at scale

What people like you like

The B2B platform revolution

The Rise of the Last-Mile Exchange

Oath CEO Tim Armstrong Believes in the Promise of the Mobile Consumer

Today’s Retail Needs Both Tech and the Human Touch

Video Gaming Levels Up into a Sport

Competing for Shoppers’ Habits

Best Business Books 2017: Marketing

Why augmented reality will be the next revolution in retail

Mailing It In

You’re a Media Company. Now What?

Cracking the Search Engine Code

Uncomfortable Truths Don’t Just Go Away

Navigating Retail’s Last Mile

The Power of Click-to-Call

Brick-and-Mortar Retail Is Alive and Well

Currency Events

Brands and Retailers Should Team Up in Emerging Markets

Crowd Investing: An Emerging Financial Force

Retail’s Risky New Strategy

Creating What Consumers Want

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