- 1.The Neuroscience of LeadershipBreakthroughs in brain research explain how to make organizational transformation succeed.
- 2.10 principles of organization designThese fundamental guidelines, drawn from experience, can help you reshape your organization to fit your business strategy. See also “A guide to organization design.”
- 3.Does culture really eat strategy for breakfast?
This chestnut of the business world overlooks the importance of—and the challenge of creating—a clear strategy.
- 4.The art of customer delightThe service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.
- 5.Using neuroscience to make feedback work and feel betterResearch shows that using feedback is how organisms — and organizations — stay alive. Here’s how leaders can make the most of the anxiety-producing process.
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