In service industries, where employees frequently quit, upskilling frontline managers and redesigning the hiring and onboarding processes can help ease the pain.

Increasing the number of women at every level of an organization is possible if its leaders are ready to use practical solutions.

It’s no longer enough to target your chosen customers. To stay ahead, you need to create distinctive value and experiences for them. See also “A Guide to Customer Strategy”.

A handy pocket guide for engaging with your users. For more insight, read “10 Principles of Customer Strategy.”

Maybe it needs more training.

Stanford's Adina Sterling dissects popular strategies to recruit top talent. For further insights, read “Social Network Effects in Hiring.”