All articles tagged: user-centric design

In his new book, MIT Sloan School research fellow Michael Schrage explores the powerful effects of recommendation engines and where they might lead.

In the new book Overload, professors Erin L. Kelly and Phyllis Moen report the results of a rigorous five-year field experiment in giving employees more control over their jobs.

A new book by two professors provides a tool kit for designers of customer, user, and employee experiences.

Steelcase CEO Jim Keane explains how giving people work-space choices can make workplace behavior more human.

In the fast-approaching world where tailored products and customer experience are a competitive advantage, the old categories of business will be obsolete.

He understood that everything a company sells — and everything its customers do — should contribute to the experience.

Many companies have not adapted to the deep connection their customers and employees have with their mobile devices.

Companies everywhere pay too little attention to the implicit messages — about productivity, commitment, and capabilities — that are sent by their own software interfaces. See also "What Good User Experience Looks Like.”