- In his new book, MIT Sloan School research fellow Michael Schrage explores the powerful effects of recommendation engines and where they might lead.
Too much work, too little time
April 15, 2020 by Theodore KinniIn the new book Overload, professors Erin L. Kelly and Phyllis Moen report the results of a rigorous five-year field experiment in giving employees more control over their jobs.How to build a great experience
November 15, 2019 by Theodore KinniA new book by two professors provides a tool kit for designers of customer, user, and employee experiences.Creating a culture of learning
August 21, 2019 by Art KleinerSteelcase CEO Jim Keane explains how giving people work-space choices can make workplace behavior more human.Forget B2C and B2B — We Need B2I
August 22, 2018 by Peter SchwartzIn the fast-approaching world where tailored products and customer experience are a competitive advantage, the old categories of business will be obsolete.Related tags: consumers, customer experience, digital retail, digital strategy, service design, user-centric designThe legacy of IKEA founder Ingvar Kamprad
February 12, 2018 by Thomas A. Stewart and Patricia O’ConnellHe understood that everything a company sells — and everything its customers do — should contribute to the experience.Radical Intimacy and the Smartphone
April 5, 2016 by Dan BricklinMany companies have not adapted to the deep connection their customers and employees have with their mobile devices.Your Employees’ User Experience Should Be a Strategic Priority
February 29, 2016 by Elizabeth RosenzweigCompanies everywhere pay too little attention to the implicit messages — about productivity, commitment, and capabilities — that are sent by their own software interfaces. See also "What Good User Experience Looks Like.”
All articles tagged: user-centric design
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