Watching the clock drags performance down, and optimism about the future does the opposite. Managers who understand this can help boost engagement.
When the paint shop leadership team for carmaker Audi initiated a change process, they decided to trust the power of questions.
Rather than follow a rigid blueprint, executives must help organizations focus on sensing and responding to unpredictable market conditions.
Harvard Business School professor emeritus James Heskett sums up the insights he’s gleaned in more than 30 years of studying corporate culture.