- Burn Rate: How I Survived the Gold Rush Year on the Internet by Michael Wolff (256 pages, Simon & Schuster, 1999)
"The Organization of the Future," edited by Frances Hesselbein, Marshall Goldsmith and Richard BeckardApril 1, 1997 by Barbara Presley NobleThe Organization of the Future, edited by Frances Hesselbein, Marshall Goldsmith and Richard Beckhard (397 pages, Jossey-Bass Publishers, 1996)
- January 1, 1997 by Bill BurnhamSecond in a series.
- July 1, 1996 by Bill Burnham
- April 1, 1996 by Glenn Rifkin
- A concept from 1950s psychology can elevate contemporary customer relationship programs.
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