- Occasionally, a business overtakes its competitors and moves from industry player to industry leader. Southeast Asia points the way for how to achieve this.
The power of price points
October 17, 2018 by Thomas A. Stewart and Patricia O’ConnellCustomer segmentation is not just a revenue tool, but also a way to achieve excellence in execution.Related tags: airline industry, brand, consumers, customer experience, customer segmentation, customer service, strategic planningRewards Cards Test the Limits of Customer Loyalty
January 25, 2018 by Eric J. McNultyHow I liberated myself from points and why it matters to your company.Related tags: airline industry, big data, brand, consumers, consumer trends, digital marketing, marketing strategies, retail trendsAre overly optimistic leaders forgetting their history?
October 3, 2017 by Daniel GrossWhen economic times are good, it’s easy to fall into the trap of expecting that growth will only continue.Travelers Are Suffering from the “Last Mile” Problem
July 11, 2017 by Daniel GrossAlthough the transportation of people and goods has gotten cheaper, faster, and safer, low infrastructure investment has created frustrating bottlenecks.Get Ready for Eight Surprising Disruptions
May 22, 2017A look at the major challenges and opportunities in your industry. For more insights, read the full collection of trends from Strategy&.Related tags: airline industry, consumer packaged goods, engineering, financial services, healthcare, pharmaceutical, constructionThe art of customer delight
November 1, 2016 by Thomas A. Stewart and Patricia O’ConnellThe service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.Leave the Airlines Alone
February 9, 2016 by Daniel GrossWhy we shouldn’t expect the price of air travel to fall just because jet fuel is cheaper.
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