COVID-19 means insurers should pick up the pace on improving experiences
In an industry driven and sustained by trust, the pandemic has brought both challenges and opportunities for customer and employee experience.
The Insurance Industry Needs an Intervention
June 18, 2018 by Bruce Brodie, Rutger von Post, and Michael MarianiTo compete amid myriad disruptions, insurers in all sectors must wed strategy to structural changes.Related tags: company growth, healthcare insurers, healthcare trends, insurers, leadership, restructuring, strategyQuantum Underwriting: A Core Capability for Bionic Companies
May 9, 2018 by John SvioklaWhen you know the probabilities of future events, including your own processes, you can hedge their risks in more strategic ways.The Few Winners from Medicaid’s Shift to Managed Care
January 31, 2018 by Katherine Kohatsu, Angelina Payne, and Sundar SubramanianAs the massive healthcare program for low-income U.S. residents evolves, players will have to develop new capabilities.How Medicare Advantage insurers can turn the compliance function into a competitive edge
January 8, 2018 by Deepak Tilani, Terry Puchley, and Amanda EvisonTo thrive in the growing MA market, a culture of regulatory compliance is key.Building a Resilience Advantage in Healthcare
December 15, 2017 by Sundar Subramanian, Igor Belokrinitsky, and Jay GodlaIn a turbulent environment, it is vital for healthcare companies to build business models that can withstand uncertainty and change.Why the Aetna–CVS Deal Is a Lesson for Leaders
December 7, 2017 by Ram CharanIt’s a case study in the “attacker’s advantage.”CVS–Aetna Deal Would Be a Boon for the Little City
December 5, 2017 by Daniel GrossWhen it comes to attracting big business and talent, smaller cities often lose out. But Woonsocket, R.I., is poised to break the cycle.Rethinking the Role of Pharmacy Benefits
November 15, 2017 by Gary D. Ahlquist, James McNeil, and John PetitoAs the healthcare landscape evolves, stakeholders in the pharmacy value chain need to rethink how they organize to deliver value.The Capable Deal Maker
August 4, 2015 by Akshat Dubey and Alastair RimmerHow private equity firms can unlock the M&A capabilities premium to win in a cutthroat market.It’s Getting Hot in Here
May 26, 2015 by Katie FehrenbacherAddressing climate change with a sense of urgency isn’t a matter of morality, two economists argue. It’s about managing risk.From Fee-for-Service to Fee-for-Value
February 12, 2015 by Joyjit Saha Choudhury and Jay GodlaMedicare’s big announcement on payment models is an inflection point in the transition from volume to value.A Strategist’s Guide to the Internet of Things
November 10, 2014 by Frank BurkittThe digital interconnection of billions of devices is today’s most dynamic business opportunity.How Engineering Principles Can Improve Healthcare
August 18, 2014 by K. R. Prabha and Igor BelokrinitskyThis four-part approach can help outpatient clinics treat more patients with the same facility and staff.A Diagnosis for Personalized Medicine
May 26, 2014 by Avi Kulkarni and Nelia PadillaThe emergence of new technologies could convince physicians and insurers that patient-specific healthcare is here to stay.How “Bundles” Are Transforming Healthcare
March 31, 2014 by Igor Belokrinitsky and Amika PorwalA somewhat radical proposal: all-inclusive treatment for a specific condition or procedure, at a preset price.The Long Road to U.S. Healthcare Reform
March 25, 2014 by Theodore KinniIn Reinventing American Health Care, professor Ezekiel Emanuel predicts that the benefits of reform are still years away.Government-Sponsored Healthcare Shifts to “Survival of the Fittest”
March 5, 2014 by Sundar Subramanian and Joyjit Saha ChoudhuryAs Medicare reimbursement rates continue to drop, three critical factors will separate the winners from the losers.The Big Promise of Open Data
February 11, 2014 by Nancy ScolaNancy Scola reviews Joel Gurin’s Open Data Now, the first book to detail the rich business opportunities in open data and the challenges in capturing them.Efraim Benmelech on Financial Contagion
January 20, 2014 by Frieda KlotzThe economist explains how financial crises spread like a disease and what companies can do to immunize themselves.Healthcare Shifts from à la Carte to Prix Fixe
November 12, 2013 by Gary D. Ahlquist, Minoo Javanmardian, and Sanjay B. SaxenaA bundled approach to treatment offers higher quality, lower costs, and a better experience for patients.Are Health Insurers Ready to Care for New Consumers?
October 22, 2013 by Joyjit Saha Choudhury and Jennifer YaggyAs the Affordable Care Act takes effect, health insurance companies will have to design and implement new healthcare models to keep up with the new consumer population.The Fast-Changing Face of U.S. Healthcare: A Primer
October 10, 2013 by Paul MichelmanLooking to get up to speed on the far-reaching changes in the U.S. healthcare landscape? These resources will help.Has National Scale Worn Out Its Advantages for Health Systems?
August 5, 2013 by Brett Spencer and Anne WongRecent deals suggest that geographic concentration is trumping the benefits of pure size.Putting an I in Healthcare
May 28, 2013 by Gil Irwin, Jack Topdjian, and Ashish KauraThe days of the disengaged health consumer are numbered. Consumerization will transform healthcare systems, involving individuals as never before in the management of their own care.
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