So you think you know your customers?
Gathering different sorts of data can yield surprising insights and drive more effective decision making.
Automation Limitation: Companies Still Need Seasonal Workers
Retailers are already announcing ambitious holiday hiring goals, with logistics and delivery firms likely to follow.September 21, 2017 by Daniel GrossConsistency Drives Success at Telus
The Canadian telecom giant transformed its business by adopting a clear, stable approach to strategy and culture.August 31, 2015 by John IzzoGrow from Your Strengths
The only sustainable way to capture new opportunities is to remain true to what your company does best.August 18, 2015 by Gerald Adolph and Kim David GreenwoodMobile Payments: The Delay of Instant Gratification
Platforms like Apple Pay and Google Wallet will need to ensure a seamless and secure experience for merchants and consumers.August 6, 2015 by Kevin GrieveA Strategist’s Guide to Power Industry Transformation
The way we create, use, and manage electricity is finally changing, and the implications go far beyond the utility sector.July 29, 2015 by Norbert Schwieters and Tom FlahertyMix and Deliver: The Next Step for Drinks Apps?
The beverage alcohol world is ripe for disruption, and distributors who are willing to navigate the industry’s hurdles will find opportunities for growth.July 27, 2015 by Christopher Vollmer and Bart SayerRelated tags: board, brand, defense, europe, industrials, innovation, mobile, operations, startups, storesThe Unexpected Benefits of Product Returns
Product returns are typically seen as a necessary headache and a cost drain. But companies can use their return policies to enhance customer loyalty and increase profits.July 23, 2015 by Matt PalmquistA Case of Successful Failure
This technology company almost died of financial hubris, but its behind-the-scenes resurrection proves there’s sometimes a fine line between winning and losing.July 13, 2015 by Daniel GrossBrick-and-Mortar Retail Is Alive and Well
As growth in e-commerce slows, physical stores have an opportunity to attract customers to their doors.July 7, 2015 by Shellie KarabellWhat Does “Closing Time” Mean to Your Retail Business?
Although supervisors profess to have stores’ closing routines under control, consumers and employees alike bemoan the lack of consistency in related management policies.June 30, 2015 by Matt PalmquistWhy Higher Minimum Wages Might Be the New Normal
As companies such as Walmart, Aetna, and Facebook start paying their workers more, others sense a change in the air.June 9, 2015 by Daniel GrossRelated tags: motivation, startups, stores, training, turnover, operations, healthcare, transportation, europeOops! I “Dropped” My Phone: A Consumer’s Justification for Buying New Things
Contrary to the popular notion that consumers care for the products they own, people are more likely to act recklessly toward certain items when a more appealing upgrade reaches the market.June 4, 2015 by Matt PalmquistHow to Stop Cybercrime from Sabotaging Emerging Economies
Developing countries need national strategies to protect their digital assets and bolster their economic growth.May 27, 2015 by Sevag Papazian and Imad HarbRelated tags: design, manufacturing, sales, stores, banking, strategy, digitization, integrity, stakeholdersThe Imagination Gap
Business leaders in at least 16 sectors are still not fully prepared for the digital transformation of their industries.April 20, 2015 by Jeffrey RothfederInside Walmart’s Wage Hike
A raise for the lowest-paid workers won’t end economic inequality—but it might force other companies to rethink their compensation at the bottom.March 9, 2015 by Daniel GrossSometimes It Pays to Be the Underdog
Large chains that compete too aggressively against small businesses may suffer the wrath of consumers.March 3, 2015 by Matt PalmquistRetail’s Risky New Strategy
Luxury tourism will not be the game-changer many retailers are hoping for.March 2, 2015 by Shellie KarabellWhy Beanie Babies Boomed — Then Busted Badly
The 1990s mania surrounding plush toys tells us as much about irrational behavior as the coincident dot-com bubble.March 2, 2015 by Mark GimeinDiversify or Focus? The Best Strategies Do Both
It’s time to break your company’s cycle of expand-contract-repeat.February 26, 2015 by Ken FavaroThe Power of Immersive Media
The most successful advertising today convincingly takes on the qualities of real experience.February 9, 2015 by Frank RoseThe Mission Statement Is Dead! Long Live the Mission Narrative!
Your company’s guiding principles should be built to focus your employees’ thinking, decisions, and actions.February 2, 2015 by Eric J. McNultyCreating What Consumers Want
A new approach can help CPG companies introduce products with the right features, price, and packaging.January 19, 2015 by David Meer, Edward C. Landry, and Samrat SharmaGive-to-Get Corporate Partnering
In The Reciprocity Advantage, Bob Johansen and Karl Ronn argue that the most successful partnerships start with sharing, not protecting, your intellectual capital.January 14, 2015 by Theodore KinniThe False Dichotomy of Wages vs. Profits
A new book explains why good jobs on the front lines can lead to competitive success.December 22, 2014 by Susan Cramm
All articles tagged: stores
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