Gathering different sorts of data can yield surprising insights and drive more effective decision making.

Retailers are already announcing ambitious holiday hiring goals, with logistics and delivery firms likely to follow.

The Canadian telecom giant transformed its business by adopting a clear, stable approach to strategy and culture.

The only sustainable way to capture new opportunities is to remain true to what your company does best.

Platforms like Apple Pay and Google Wallet will need to ensure a seamless and secure experience for merchants and consumers.

The way we create, use, and manage electricity is finally changing, and the implications go far beyond the utility sector.

The beverage alcohol world is ripe for disruption, and distributors who are willing to navigate the industry’s hurdles will find opportunities for growth.

Product returns are typically seen as a necessary headache and a cost drain. But companies can use their return policies to enhance customer loyalty and increase profits.

This technology company almost died of financial hubris, but its behind-the-scenes resurrection proves there’s sometimes a fine line between winning and losing.

As growth in e-commerce slows, physical stores have an opportunity to attract customers to their doors.

Although supervisors profess to have stores’ closing routines under control, consumers and employees alike bemoan the lack of consistency in related management policies.

As companies such as Walmart, Aetna, and Facebook start paying their workers more, others sense a change in the air.

Contrary to the popular notion that consumers care for the products they own, people are more likely to act recklessly toward certain items when a more appealing upgrade reaches the market.

Developing countries need national strategies to protect their digital assets and bolster their economic growth.

Business leaders in at least 16 sectors are still not fully prepared for the digital transformation of their industries.

A raise for the lowest-paid workers won’t end economic inequality—but it might force other companies to rethink their compensation at the bottom.

Large chains that compete too aggressively against small businesses may suffer the wrath of consumers.

Luxury tourism will not be the game-changer many retailers are hoping for.

The 1990s mania surrounding plush toys tells us as much about irrational behavior as the coincident dot-com bubble.

It’s time to break your company’s cycle of expand-contract-repeat.

The most successful advertising today convincingly takes on the qualities of real experience.

Your company’s guiding principles should be built to focus your employees’ thinking, decisions, and actions.

A new approach can help CPG companies introduce products with the right features, price, and packaging.

In The Reciprocity Advantage, Bob Johansen and Karl Ronn argue that the most successful partnerships start with sharing, not protecting, your intellectual capital.

A new book explains why good jobs on the front lines can lead to competitive success.