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Happy employee giving advice to couple in zero-waste store

The inside-out approach to customer-centricity

You can’t transform your customer experience unless you align the organizational culture—especially the day-to-day behaviors of employees—to reach a clear outcome.

February 16, 2023
Photo of Jamil Farshchi in a blue shirt and fleece vest

Overcoming a cyber “gut punch”: An interview with Jamil Farshchi

How do you survive—and thrive—after a crisis? The chief information security officer of Equifax offers hard-won advice for leading under pressure, building a strong risk culture, and making security strategic.

February 13, 2023

Value-creating chief data officers: Cementing a seat at the top table

In PwC’s second Chief Data Officer Study, we found more chief data officers appointed by the world’s leading companies—and evidence they’re having a positive impact on financial performance.
December 7, 2022
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