Companies can tap their natural advantage when they focus on changing a few important behaviors, enlist informal leaders, and harness the power of employees’ emotions.
by Jon Katzenbach, Carolin Oelschlegel, and James Thomas
Research shows that using feedback is how organisms — and organizations — stay alive. Here’s how leaders can make the most of the anxiety-producing process.
These fundamental guidelines, drawn from experience, can help you reshape your organization to fit your business strategy. See also “A guide to organization design.”
With the oldest population in the world and a worsening shortage of nurses, Japan has become a test market for new technologies to care for the elderly.