Why corporate well-being initiatives need to get personal
In a recent PwC survey, CEOs reported plans for their companies to become more digital and flexible — and more employee focused.
Lessons from COVID-19 about communicating risk
Striking a balance between fear and optimism and focusing on efficacy can help leaders speak more clearly about all risks.September 15, 2020 by Michele WuckerForget about the “new normal”: Design something different
Five principles of service design, adapted for the COVID-19 era.September 14, 2020 by Thomas A. Stewart and Patricia O’ConnellThe six elements of transforming information into insight
How to build a world-class data and insights capability in the post–COVID-19 world.September 10, 2020Related tags: artificial intelligence, capabilities, coronavirus, COVID-19, data analytics, digitization, technologyHow companies can transform information into insight
Focus on six organizational elements to build a world-class data and insights capability in the post–COVID-19 world.September 9, 2020 by Anil Khurana, Roger Wery, and Amy PeirceRelated tags: artificial intelligence, capabilities, coronavirus, COVID-19, data analytics, digitization, technologyStretch or safe? The art of setting goals for your teams
The pandemic has made planning a bigger challenge, and created a difficult balancing act for leaders.September 2, 2020 by Adam BryantRelated tags: ceo, communication, coronavirus, COVID-19, leadership, management, management strategies, strategyKeeping African goods moving
Obi Ozor, the founder of Kobo360, a data-driven logistics startup based in Nigeria, explains how COVID-19 is accelerating digitization, which in turn is improving food security in Africa.August 26, 2020 by Adedoyin Amosun and Deborah UngerRelated tags: Africa, coronavirus, COVID-19, data analytics, global trade, logistics, trade, transportationHow businesses can fast-track innovation to help during a crisis
“Unrealistic” timelines can actually work. Here’s how.August 21, 2020 by Chris FosterRelated tags: agility, coronavirus, COVID-19, human capital, innovation, leadership, organizational behavior, organization cultureTargeted marketing campaigns are the key to capturing the at-home consumer
Brand manufacturers and retailers will have to work together in response to long-lasting shifts in consumer behavior produced by COVID-19.August 20, 2020 by Derek Baker and Matt EgolRelated tags: consumers, consumer trends, coronavirus, COVID-19, experiences matter, manufacturing, retailingA new measure of success for sporting superstars: Social impact
Embracing a sense of purpose, speaking up, and forcing change off the field are now the goals for players and their organizations.August 18, 2020 by Ben LyttletonRelated tags: activism, coronavirus, COVID-19, social responsibility, sustainability, talent, valuesWhy corporate purpose statements often miss their mark
Analysis of nearly 2,000 CEOs’ description of their company’s purpose reveals that most omit a critical detail: why their company is in business.August 17, 2020 by Christopher Michaelson, Douglas A. Lepisto, and Michael G. PrattFour questions to ask before you plan your next meeting
Good meetings need to be designed, whether they are virtual or face-to-face.August 13, 2020 by Elizabeth DotyReimagine your entire brand portfolio
COVID-19 has prompted so many changes in people’s needs and preferences that consumer packaged goods companies need to take a fresh look at their offerings.August 7, 2020 by K.B. Clausen and Matt EgolRelated tags: consumer insights, consumer packaged goods, consumer products, coronavirus, COVID-19, experiences matterAmbiguous times are no time for ambiguous leadership
With so many employees working remotely, leaders must take extra care to ensure their communications leave no room for misinterpretation.August 5, 2020 by Adam BryantMedia and telecommunications companies must reinvent customer experience in response to COVID-19
Companies that prioritize innovation and care in redesigning customer experiences will be best positioned to stay ahead of shifting consumer preferences.August 3, 2020 by Prateek Sinha and Wilson ChowRelated tags: brand, coronavirus, COVID-19, customer experience, experiences matter, media, technology, telecommunicationsThe urgent need for sophisticated leadership
The pandemic has highlighted a series of paradoxes inherent to the work of leaders. What comes next will depend on how well they face up to them.July 31, 2020 by Blair Sheppard and Susannah AnfieldRelated tags: coronavirus, COVID-19, government, leadership, Reinventing the future, reinvention, transformation, trustCreating the office of the future
In a remodeled world, it is vital for companies to reinvent ways of working.July 29, 2020 by Deniz Caglar, Edward Faccio, and Erika RybackGetting back to the future...of work
As businesses cope with COVID-19 disruptions, they need to rethink and reconfigure their workforce and work spaces beyond redesigning physical spaces.July 22, 2020 by Bhushan SethiRelated tags: coronavirus, COVID-19, human resources, New world. New skills., upskilling, work-life balance, workplace, workplace stressTom Frieden’s plan for public — and economic — health
The former director of the CDC and current head of Resolve to Save Lives explains why economic recovery will only arrive when the coronavirus is under control.July 21, 2020 by Daniel GrossRelated tags: coronavirus, COVID-19, healthcare, leadership, management, non-profits, public health policyWork is something you achieve, not somewhere you go
The use of surveillance software to track remote employees’ activities reflects outdated thinking about productivity.July 20, 2020 by Josh LevsRelated tags: coronavirus, COVID-19, human capital, leadership, organizational behavior, organization cultureWhen the CEO gets divorced, who else pays the price?
More marriages are expected to end following COVID-19 lockdowns, and boards should be aware of what that means for CEOs.July 16, 2020 by Matt PalmquistCOVID-19 means insurers should pick up the pace on improving experiences
In an industry driven and sustained by trust, the pandemic has brought both challenges and opportunities for customer and employee experience.July 13, 2020 by John Jones and Abhijit MukhopadhyayRelated tags: coronavirus, COVID-19, customer experience, employees, experiences matter, insurance, insurance companies, insurersThree tips for reinventing your employee experience
Applying design thinking principles will enable a quick bottom-up reform, with changes driven by a deep understanding of your people.July 10, 2020Related tags: coronavirus, COVID-19, customer experience, employee engagement, employee trends, workplaceRedefining employee experience: How to create a “new normal”
As workplaces, customer behaviors, and economic conditions continue to change in response to COVID-19, companies should focus on three key actions.July 10, 2020 by Bhushan Sethi and Jean-François MartiRelated tags: coronavirus, COVID-19, customer experience, employee engagement, employee trends, experiences matter, workplaceFour questions for a rapid leadership reset
Current conditions favor clear-eyed leaders who are open to change.July 7, 2020 by Eric J. McNulty
All articles tagged: COVID-19
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