Three tips for reinventing your employee experience
Applying design thinking principles will enable a quick bottom-up reform, with changes driven by a deep understanding of your people.
Redefining employee experience: How to create a “new normal”
As workplaces, customer behaviors, and economic conditions continue to change in response to COVID-19, companies should focus on three key actions.July 10, 2020 by Bhushan Sethi and Jean-François MartiRelated tags: coronavirus, COVID-19, customer experience, employee engagement, employee trends, workplaceFour questions for a rapid leadership reset
Current conditions favor clear-eyed leaders who are open to change.July 7, 2020 by Eric J. McNultyCareer advice for a changing world
Four groups of people are most at risk from the pandemic’s economic effects, and each will have to chart a new course to achieve success.June 30, 2020 by Blair SheppardWhat COVID-19 is revealing about your customers and employees
Don’t let what you’re learning go to waste — capture it for post-crisis strategy and growth.June 29, 2020 by Thomas A. Stewart and Patricia O’ConnellRelated tags: coronavirus, COVID-19, customer experience, customer service, digital, retail trends, salesThree capabilities will help retailers “win the trip” through and beyond the COVID-19 crisis
Whether shoppers are in the store, at the curb, or at home, retailers can capitalize on the new realities of consumption.June 24, 2020 by Matt Egol and Derek TownsendRelated tags: consumer products, consumers, consumer trends, coronavirus, COVID-19, customer experienceThe importance of peer feedback in the digital workplace
COVID-19 is accelerating companies’ shift to virtual working, but employers still need people-centric ways to assess employees’ strengths and weaknesses.June 23, 2020 by Dale RoseRelated tags: artificial intelligence, career development, coronavirus, COVID-19, employee engagement, feedback, human resourcesWhy now is the perfect time for a corporate book club
As COVID-19 continues to isolate people, companies can build employee engagement and community spirit through a shared reading experience.June 22, 2020 by Linda Rodriguez McRobbieRelated tags: coronavirus, COVID-19, employee engagement, employee trends, human resources, motivationTechnology for a no-touch world
COVID-19 has revealed ways in which existing technologies might be applied to help us avoid germs and contain future outbreaks of disease.June 19, 2020 by Kevin ManeyLeaders are building new muscles to deal with the pandemic
Getting better at prioritizing, innovating, and leading with humanity.June 17, 2020 by Adam BryantRelated tags: ceo, coronavirus, COVID-19, crisis response, innovation, leadership, leadership development, management techniquesTo lead in a changed world, make yourself essential
Companies that invest in digital capabilities and act on necessities will thrive in a challenging environment.June 16, 2020 by David ClarkeResponsible AI is even more essential during a crisis
Rolling out innovative technologies carefully and strategically can build trust.June 16, 2020 by Ilana GolbinWhy managing uncertainty is a key leadership skill
The ability to cope with ambiguity is at a particular premium.June 10, 2020 by Michele WuckerA lesson in creating successful companies that care
The COVID-19 pandemic is highlighting how altruistic businesses adapt, remain flexible, and survive.June 10, 2020 by Isaac Getz and Laurent MarbacherTwo-dimensional meetings don’t have to be flat
How to design and pull off effective remote meetings.June 9, 2020 by Katherine Dugan and John ColaruotoloSports, health, and cash flow: A delicate balance ahead
How teams and leagues are finding ways to respond to the challenges of COVID-19.June 8, 2020 by Ben LyttletonDeals will reshape industries in the time of COVID-19
Crisis creates business opportunities. This time, M&A activity will lead the way, and buyers will be in the driver’s seat.June 8, 2020 by Alastair Rimmer, Christopher Temple, and Will Jackson-MooreRelated tags: coronavirus, COVID-19, deals, investing, investors, mergers and deals, private equity, sustainabilityRedefining B2B experience: COVID-19 catalyzes big changes
The pandemic is forcing companies to focus on experiences their clients expect, while mobilizing them to accelerate product and service innovation.Six tips for optimizing your B2B relationships in the time of COVID-19
B2B companies can use the COVID-19 crisis as an opportunity to reevalute what clients and stakeholders need, and accelerate products and services that will better serve them.June 4, 2020For retailers, trust is key to accelerating out of COVID-19
Companies will have to understand consumers in the context of the crisis and optimize experiences to earn their confidence.June 1, 2020 by Matt Egol and Derek TownsendWhy authentic informal leaders are key to an organization’s emotional health
Tapping into the collective wisdom of key employees can help a company build the capacity to weather the worst crises.May 27, 2020 by Jon Katzenbach, Augusto Giacoman, and Paolo Morley-FletcherCOVID-19, the flexibility stigma, and gender equality
The coronavirus pandemic could have a profound effect on gender equality at work and at home — if businesses learn the right lesson.May 22, 2020 by Josh LevsRelated tags: coronavirus, COVID-19, human capital, leadership, organizational behavior, organization cultureThe downside of resilient leadership
Self-sufficiency is a prized trait among executives, especially during times of crisis such as the COVID-19 pandemic. But it has drawbacks, too.May 20, 2020 by Adam BryantCompanies will have to get creative to advance sustainability amid crisis
As COVID-19 plunges the world into recession, consumers will be more sensitive to price.May 19, 2020 by Denise DahlhoffRelated tags: consumer insights, consumer products, consumers, consumer trends, coronavirus, COVID-19, sustainabilityAs India advances, women’s workforce participation plummets
Many Indian women have stopped working, even though India’s GDP has grown. As COVID-19 brings the economy to a halt, India must critically examine its policies through a gender lens.May 15, 2020 by Deepa Krishnan
All articles tagged: COVID-19
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