Companies can tap their natural advantage when they focus on changing a few important behaviors, enlist informal leaders, and harness the power of employees’ emotions.
by Jon Katzenbach, Carolin Oelschlegel, and James Thomas
Research shows that using feedback is how organisms — and organizations — stay alive. Here’s how leaders can make the most of the anxiety-producing process.
With the oldest population in the world and a worsening shortage of nurses, Japan has become a test market for new technologies to care for the elderly.