Workforce Three tips for reinventing your employee experienceApplying design thinking principles will enable a quick bottom-up reform, with changes driven by a deep understanding of your people. July 10, 2020 Share to: Share on X Share on LinkedIn Share on Facebook Email this article Three tips for reinventing your employee experienceApplying design thinking principles will enable a quick bottom-up reform, with changes driven by a deep understanding of your people.1. Listen and learn. Practice active listening using open-ended questions, deepen impressions into insights via interviews, then validate them with a full survey.2. Collaborate and co-create. Armed with those insights, work closely with teams on the ground to design employee experience prototypes, which could include processes, Web tools, portals, and physical space design.3. Measure and calibrate. Test user response to those prototypes to ensure they bring you as close as possible to the desired employee experience — and are grounded in the actual real-world needs defined at the beginning of the process. What do you miss most about being in the office?strategy+business Poll:What do you miss most about being in the office?In-person collaboration.Seeing my colleagues.Work–life separation.I don’t miss it! Recommended stories Redefining employee experience: How to create a “new normal”As workplaces, customer behaviors, and economic conditions continue to change in response to COVID-19, companies should focus on three key actions. by Bhushan Sethi and Jean-François Marti How to build a great experienceA new book by two professors provides a tool kit for designers of customer, user, and employee experiences. by Theodore Kinni How to help employees learn new skills amid a crisisCompanies can work to overcome the obstacles that stand in the way of employee learning.by Kelly Palmer and Aaron Hurst
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