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Six tips for making the digital customer experience more human in the time of COVID-19

How do you keep — and deepen — your vital connection to consumers at this most critical time? Here are six practices to guide you.

April 20, 2020

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Trending articles

1.Connecting the dots in an uncertain world
Business professor Christian Busch makes the case that serendipity is a skill, resulting from a mindset that allows you to see and act on opportunities in seemingly unrelated facts or events.
2.Using neuroscience to make feedback work and feel better
Research shows that using feedback is how organisms — and organizations — stay alive. Here’s how leaders can make the most of the anxiety-producing process.
3.Increasing Your Global Fluency
For recent grads and seasoned executives alike, on-the-ground experience in foreign locales can help you bridge your global skills gap and increase your ability to innovate.
4.The fortune at the bottom of the pyramid
Low-income markets present a prodigious opportunity for the world’s wealthiest companies — to seek their fortunes and bring prosperity to the aspiring poor.
5.10 principles of organization design
These fundamental guidelines, drawn from experience, can help you reshape your organization to fit your business strategy. See also “A guide to organization design.”

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