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Six tips for making the digital customer experience more human in the time of COVID-19

How do you keep — and deepen — your vital connection to consumers at this most critical time? Here are six practices to guide you.

April 20, 2020

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Research shows that using feedback is how organisms — and organizations — stay alive. Here’s how leaders can make the most of the anxiety-producing process.
2.How fearless organizations succeed
Amy Edmondson describes three steps leaders can take to create psychological safety, the prerequisite for greater innovation and growth.
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These fundamental guidelines, drawn from experience, can help you reshape your organization to fit your business strategy. See also “A guide to organization design.”
4.The Dynamic Capabilities of David Teece
To U.C. Berkeley's long-standing strategy thinker, companies gain an edge only when they evolve in ways no one else can match.
5.The rise of the eco-friendly consumer
During the pandemic, people have become more sensitive to the environmental impact of their shopping decisions—and companies are responding.

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