Issue 92, Autumn 2018

The interlinked platforms that make up Industry 4.0 represent a new kind of challenge for manufacturers and other technology-intensive companies. With four key business ecosystems, they can make this new world their own.

How the restaurant mogul behind Union Square Cafe, Shake Shack, and many other dining destinations uses culture to drive scale. See also “Building a Culture of Hospitality: Danny Meyer’s Team Prepares for Service.”

Businesses need to develop their behavior, cognitive, and network capital so they can create and capture value that competitors can’t erode.

Subscription models can bring a steady revenue stream for companies that understand the customer life cycle.

By embracing the concept of “yes, and,” managers can improve how they communicate. See also “Three Questions to Help You Become a ‘Yes, And’ Leader.”

Author and technology consultant Dave McComb on how to curb runaway IT spending.

If it is to drive business success, AI cannot hide in a black box. For more insight, see “3 Steps to Building Trust in AI.”

Keeping up with the growing volume of e-commerce will require delivery companies to disrupt their long-standing business model.

Three “stretch” strategies can help teams move forward when members can’t agree and don’t like or trust one another.

With tax rules changing and interest rates set to rise globally, companies need to organize their operations around a new value equation.

The company that owns AOL and Yahoo is investing in content, software, and better online user experiences for marketers and consumers.

In their new book, Eric A. Posner and E. Glen Weyl argue that rethinking the ownership of assets can lead to greater economic efficiency and equality. See also “Summer Reading: 8 Business Books – in Pictures”

A new book argues that the global financial crisis that began in 2008 would have been much worse without American financial innovation.

In his exuberant new book, the management guru sums up 50 years of experience with exhortations to pursue excellence.

Although supervisors’ humor can boost workplace morale, too many jokes or the wrong sort can leave employees feeling disengaged and more apt to break the rules.