Activating culture is key to making customer-centricity stick
Turning occasional customer-centricity successes into a long-term, core driver in how you do business requires that the philosophy permeate every part of your organization.
The Critical Few
The power of feelings at work
By aligning the pursuit of business objectives with the meeting of human needs, companies can tap into powerful emotional forces in their current cultural situations.
Why authentic informal leaders are key to an organization’s emotional health
Tapping into the collective wisdom of key employees can help a company build the capacity to weather the worst crises.
Spark and sustain growth by focusing on company culture
Businesses that identify organizational strengths will be better positioned to weather the disruptions of COVID-19.
Using culture to offer more customer-centric healthcare
What it means for healthcare companies to serve patients effectively is changing. Here’s how understanding and transforming your culture can help you get there.
s+b BlogsGMOMore than a feeling: How do you measure culture?
Simple metrics that demonstrate momentum are key to turning good intentions into replicable business results.
You can’t benchmark culture
Your company’s ideal behavioral strengths are unique, and shouldn’t be borrowed or copied — not even from a high-performance enterprise.
s+b BlogsHow to Cultivate a Data-Inclusive Culture
Data is often the lifeblood of modern organizations, but a company’s culture must take both its risks and rewards to heart.
Closing the Culture Gap
Linking rhetoric and reality in business transformation.
s+b BlogsManaging Change in the Face of Skepticism
In companies with analytical cultures, employees are prone to rejecting change initiatives as “too squishy.” Tweaking the action plan can lead to success.
The Case for Competition
When team members face off, it’s the whole organization that wins.
s+b BlogsGMOMake your company’s culture go viral
How to spread the critical few behaviors that drive strategy forward. See also “How Can You Make Your Company’s Culture Go Viral?”
Virtually alone: Real ways to connect remote teams
As workplaces increasingly embrace the telecommuting model, leaders can take several steps to bridge cultural and interpersonal gaps.
s+b BlogsGMOHow to harness employees’ emotional energy
Fuel success by linking a company’s strategic goals to the reasons people are proud to work there. See also “How Emotional Energy Drives Employees to Excel.”
s+b BlogsThe strength of vulnerable leaders
Managers who are not afraid to show their weaknesses can build trust and engagement.
s+b BlogsHow to Become a Powerful Follower...and a Good Leader
Practicing mindful followership lets people build up crucial skills that help them run organizations effectively.
s+b BlogsWhat the Ironman Taught Me about Communicating Goals
Simply measuring how close an organization is to reaching an objective isn’t enough to signal that it’s a priority.
s+b BlogsImproving company culture is not about providing free snacks
Why organizational culture is not the same thing as employee engagement.
s+b BlogsGetting to the Critical Few Behaviors That Can Drive Cultural Change
Encouraging a small number of actions can help an organization achieve its strategic and operational objectives.
s+b BlogsHow to unlock the full potential of diverse teams
Organizing around a common purpose and sharing leadership encourages people to bring their authentic selves to work.
s+b BlogsThe Serious Fun of Shared Experiences at Work
By planning activities that encourage bonding and meaning, companies can help employees feel like they are a part of a team.
