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Issue 57, Winter 2009

In this issue

Integrated Innovation at Pitney Bowes, On Peter Drucker’s Centennial, The Most Powerful Paths to Profits, and More

Cover story

  • Profits Down, Spending Steady: The Global Innovation 1000

    by Barry Jaruzelski and Kevin Dehoff
    Booz & Company’s annual study of the world’s biggest corporate R&D spenders finds that most companies have stuck with their innovation programs despite the recession — and many are boosting spending to compete more effectively in the upturn.



  • Staying on Your Toes

    by Matt Palmquist
    Companies should deliberately disrupt the normal flow of work at multiple levels, because it can lead to breakthroughs for the organization.
  • Catering to Nervous Customers

    by Matt Palmquist
    In industries that offer necessary but often undesirable services, managers must strive to understand how their services affect the stress levels of their customers.
  • How to Donate Responsibly

    by Matt Palmquist
    After disasters, broker organizations can help corporations act quickly by matching corporate dollars to humanitarian need.
  • How Emotions Affect Decision Making

    by Matt Palmquist
    Emotions can get in the way of rational decision making. Anger, in particular, can make employees increase their commitment to a failing plan.